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♻️ Tackling the Problem of Waste Management
The Challenge
To develop a critical awareness of the various factors impacting the area of Waste Management and propose changes , initiatives that can help mediate the issue
My Roles & Responsibilities
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User Research & Analysis- Secondary Research, Field Research, Interviews, Synthesis
Project Context
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Oct 2021 - Dec 2021.
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Team : Aparna, Sarath & I
Tools Used
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Balsamiq
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Miro
// The brief was open ended and we had to find a space to focus on.
Secondary Research
Narrowing down the problem space
Objective: to get an overview of
-
the space
-
stakeholders
-
policies implemented throughout the world
Shortlisted papers and evaluated them based on :
-
abstract
-
the number of citations
-
the date published
Sourced two papers that gave
different perspectives on
implementing waste regulations :
-
one from a developed country (USA)
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one from a developing country (India)
Some topics that emerged from our research were:
Informal Sector
Circular Economy
Awareness & Educating Consumers
Electronic & Hazardous Waste
Finally, through deeper research we narrowed our topic area down to:
Electronic & Hazardous Waste
But Why E-Waste?
We generate around
40 million tons of electronic waste
every year, worldwide.
That’s like throwing 800 laptops/second.
Will double by 2050
(Offenhuber 2017)
E-waste comprises only
2% of total waste but contributes to 70% of toxic waste.
There are no federal laws on the recycling of electronics in the USA.
25 states have put electronics recycling
laws into place.
Where do we Intervene in the system?
After brainstorming, we decided to intervene at the consumer level as it was hard to get transparency at the producer level.
How much agency do individual consumers
have in reducing their
electronic waste?
Research Goal
Primary Research
Conducting research to gain insight into our objectives
Research Objectives
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Understand the difference in consumers' awareness and habits related to solid waste management versus e-waste management.
Uncover the
current level of understanding consumers possess about the disposal of the devices they purchase.
2.
3.
Identify the
barriers for consumers in being able to recycle their e-waste responsibly.
Participant Demographics
Demographic of Interviewees we targetted
🗓 Long term Resident
of Bay Area
So that they have knowledge of
systems in place
🖼 Neighborhood
Upscale vs. Upcoming neighborhood
👣 Age
Working professionals, families, students
🏠️ Type of house
Independent vs.
Apartment complex
Participant Details
Living in the Bay Area for
Occupation
Type of house
Neighborhood
1.
🗓 25 years
Tech
🏠 Independent
🖼 Upscale
2.
🗓 10 years
Tech
🏠 Town house
🖼 Upscale
3.
🗓 18 years
Real Estate
🏠 Town house
🖼 Upcoming
4.
🗓 28 years
Student
🏠 Apartment
🖼 Upcoming
Interview Script
We created our interview script to address the 3 research objectives we had
Understanding the interviewee’s background, and making them feel comfortable.
Objective 1
Objective 2
Understanding the interviewee’s current habits around general waste.
Objective 3
Exploring what consumers do with e-waste in specific, and their awareness towards it.
Affinity Mapping of Interview Quotes
We wrote down the quotes from each interview and then
clustered them to find overlapping themes
Clustering
Overall Insights
//Insight 1
People are unclear on how to dispose of electronic devices that have reached their end
of life, due to a lack of information provided by federal bodies and private companies.
“They just go in the garbage, because I don’t know where else I would throw them.”
//Insight 2
People have a willingness to recycle, however, due to a lack of access to convenient disposal options, they tend to store it at home or toss it in the trash.
“Out of laziness and not having a car, I haven’t gone to that extent yet.”
//Insight 2
People working in the tech industry were wearier of data privacy concerns and hence more reluctant to recycle their devices.
“I feel really weird about giving my devices that I’ve used to someone other than friends and family because of data concerns.”
//Insight 2
People understand the impact of their actions better when schools and their social environment embed the culture of recycling at a formative age.
“My mom would say
‘You don’t like the planet do you?’ So I have that drilled in my mind.”
// Through our interviews we observed that there are
inconsistencies amongst what people know and do.
To explore this further, we did empathy mapping.
Empathy Mapping
Gaining a deeper insight into the consumers' behavior
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Let’s look at the other side - the Producer level
Apple Trade-In
Customer Journey Map
To explore initiatives companies are taking to facilitate e-waste recycling & understand how convenient it is for users to trade in their devices.
Why Apple?
Interviewees had awareness of the Apple Trade In process